Returns

Returns Policy

At Exe Play, we strive to ensure your complete satisfaction with every product you purchase from us, so give you up to a month to change your mind! We understand that sometimes you may need to return or exchange an item, and we are here to assist you throughout the process. Please read our Returns Policy outlined below to familiarize yourself with our guidelines and procedures.

This policy does not affect your statutory rights.

Return address:

Exe Play Returns

5 Hope Road

Exeter

EX2 5HT

Cancellations

Customers may cancel an order for a full refund until the order is dispatched. For assistance with canceling, please email us at info@exeplay.co.uk.

Eligibility for Returns

  1. You may return an item within 30 days from the date of purchase. You will be responsible for postage and packaging costs.

  2. The item must be unused, completely unopened, in its original packaging, and in the same condition as when you received it.

  3. Customized or personalized products are not eligible for return unless there is a manufacturing defect or damage during transit.

Return Process

  1. To initiate a return, please get in touch with us at info@exeplay.co.uk. Provide your order number, the item name(s), and the reason for the return.

  2. We will guide you through the return process.

  3. You will be responsible for postage and adequate packaging to ensure the item reaches us in the same condition received.

Refunds and Exchanges

  1. Once we receive the returned item and verify its condition, we will process the refund or exchange.

  2. Refunds will be issued in the original form of payment used during the purchase. Please allow up to 30 days for the refund to be reflected in your account.

  3. Exchanges will be processed promptly, subject to product availability. If the requested exchange item is unavailable, we will issue a refund for the returned item.

Exceptions

The following items are non-returnable:

  1. Downloadable software or digital products.

  2. Gift cards or vouchers.

  3. Products with tampered or missing serial numbers.

Damaged or Defective Items

If you receive a damaged or defective item, please email us at info@exeplay.co.uk immediately. We will arrange for a replacement or provide further instructions on resolving the issue.

Pre-order cancellations

You may cancel a pre-order for a full refund up until the order has shipped, which is usually one day before the official release date.

Changes to the Returns Policy

Exe Play reserves the right to update or modify this Returns Policy at any time without prior notice. The revised policy will be effective from the date it is posted on our website.

If you have any questions or require further assistance regarding our Returns Policy, please don't hesitate to contact us.

We are here to ensure your shopping experience with Exe Play is enjoyable and hassle-free.

Quality Guarantee

Exe Play provides quality products. Everything we sell is guaranteed to be genuine and authentic. Item(s) will be in mint condition unless otherwise stated.